by Bakri Musa

Judging from the gushing praises, Chief Secretary Sidek Hassan is performing miracles with his Special Task Force to Facilitate Business (Pemudah, its Malay acronym) committee to streamline the civil service. A reality check is in order.

It reflects how out of touch our top civil servants are from the realities on the ground that it took Sidek and his Director-General of the Public Service Department Ismail Adam to make an unannounced visit to a District Office in Selangor for them to realize how difficult it is to pay one’s “quit rent.”

Then they were shocked to find that the District Officer was out of his office. Again that reflects their naivety and ignorance of the current sorry state of the government machinery. Perhaps they put too much faith on the recent glowing report of IMD’s World Competitive Yearbook that placed the Malaysian government ahead of Japan and Germany in terms of efficiency. The Malaysian public knows better.

It is pathetic that these top civil servants are reduced to being chief clerks checking on the keranis (junior clerks) to make sure that they are at their desks attending to their customers.

Sidek’s unannounced visit is now fast becoming a legend, of a meticulous and diligent top civil servant paying attention to the smallest of operational details. Even previously cynical commentators are now heaping praises on the man. This chorus is repeated by the seasoned corporate figures co-opted into Pemudah.

If those corporate figures were truly impressed, then it does not say much of the crispness of their own management. Alternatively, they had such low expectations that any improvement would impress them. My hunch is that their praises are nothing more than shrewd maneuverings to be on the good side of the government. In a country where the nexus between government and private sector is fuzzy, this is expected. It would not surprise me that their companies do substantial business with the government. Read the rest of this entry »