Good Governance

Telecoms forcing new voice mail message service down your throat?

By Kit

March 02, 2007

This is email from Heng:

Lately, many Telecoms Malaysia customers are forced down their throats to have a new voice mail message service without even the customers requesting for it. I believe this is part of a scheme to meet the so called KPI of the GLC’s. This service is a nuisance to many customers. The calling party shall be charged for futile calls and the receiving party shall be billed for retrieving the messages. I hope as a YB, please look into this issue or if this is a minor issue to you as you have to handle other major national issues, please get someone to handle this issue for the benefits of Telecoms Malaysia customers.

What say you?